Communication Plan Between Mentor & Client

To ensure continuous support and maximize the impact of mentoring sessions, our entrepreneur consultants in Dallas provide 1-on-1 mentoring and business help, and have established the following communication plan between its Mentors and Clients:

1. Primary Communication Channels

Between sessions, the Mentor and Client may communicate via the following methods:

  • Email: For general questions, updates, and sharing resources.
  • Phone Calls: As needed for urgent matters or clarifications.
  • Microsoft Teams Chat: For quick check-ins, brief discussions, and additional guidance.
  • Scheduled Check-Ins: Additional mini check-ins (if needed) can be scheduled between sessions.

2. Response Time & Availability

  • The Mentor will respond to emails and messages within 24–48 business hours (Monday–Friday).
  • Urgent matters should be communicated via email or phone for a quicker response.
  • Client is encouraged to compile non-urgent questions or concerns for discussion during the next session.

3. Biweekly Session Follow-Ups

After each mentoring session, the Mentor will:

  • Send a brief recap of key discussion points.
  • Outline action items for the Client to work on before the next session.
  • Provide any additional resources or templates discussed during the session.

Client is expected to:

  • Review the session recap and action items.
  • Reach out if any clarifications or challenges arise.
  • Come prepared for the next session with updates on progress and any new questions.

4. Midpoint Check-In (Optional)

At the halfway point between sessions, a brief check-in (via email or Teams) can be conducted with our entrepreneur consultants in Dallas if the Client needs extra guidance or accountability.

  • The Client may send an update on progress, roadblocks, or key insights.
  • The Mentor may provide additional feedback, encouragement, or small course corrections as needed.

5. Additional Support Requests

If the Client requires extra support beyond the standard sessions, they may request:

  • An additional brief check-in (15-20 minutes) if needed.
  • Additional resources or templates related to business needs.
  • Feedback on specific business documents, pitches, or plans.

(Extra meetings beyond the agreed-upon mentoring sessions may be subject to additional fees.)

6. Professional Boundaries & Expectations

  • Both Mentor and Client agree to maintain professional communication and respect each other’s time.
  • Mentor will not be available outside of designated communication hours unless previously arranged.
  • Client should respect response time expectations and avoid excessive or urgent after-hours requests unless necessary.

Ready for Lift Off?

Benefits

Book a 30-minute FREE consultation with Matt Hanley. He wants you, the business owner, to feel heard and understood from the first moments of the meeting. During the call, he promises to identify and share:
  1. Clarity on Your Current Situation
    1. A quick “state of affairs” assessment of your business or idea.
    2. One or two key challenges holding you back right now.
  2. Personalized Insights
    1. A mini “needs assessment” to pinpoint which areas (goals, systems, finances, customer acquisition, etc.) are most critical for you.
    2. One actionable tip you can implement immediately.
  3. Validation & Direction
    1. Brief feedback on whether your current business model or approach needs adjustments.
    2. Opportunities for growth or efficiency you may be overlooking.
  4. A Roadmap Preview
    1. How Your Business Launch guides entrepreneurs like you from idea → launch → growth with clear milestones.
    2. What working with him would look like for the first few months.
  5. Next-Step Clarity
    1. Exactly what the next best move is — whether that’s joining a program, scheduling a deeper session, or making a small shift today.
In other words, the intro call becomes a value-packed diagnostic: You leave with a sharper picture of where you stand, one or two practical takeaways, and the sense that with this partnership, you have a proven roadmap to take your business to the next level.